Aloha! I’m Asiana Alohalani Ponciano. I currently lead the employee service center for a leisure carrier based in Honolulu, Hawaii. Prior to this role, I oversaw my company’s customer care and guest recovery program. I believe that happy employees make happy customers, and empathetic customer care builds brand loyalty and employee retention.
Areas of expertise include customer and employee experience, content marketing, social media strategy, community management, customer care, community management, event marketing, integrated marketing campaigns, mixed media content, social analytics, and crisis communication.
Foundational skills include writing and reporting, brand storytelling, editorial planning, interpersonal communication, collaborative problem solving, team building, and strategic planning.
Clips from print and online publications